From a CM’s perspective, what is the key to building a long-term relationship with an OEM and how does Paramit support this?
Successful OEM/CM relationships require continuous communication and clarity, or as we say at Paramit, “being on Center Point”. In a multi-year relationship issues will occasionally arise that for CMs can be uncomfortable to address – we are after all in a service business, and we want to please our customers. So it takes a concerted effort and company culture to keep customers apprised of risks and trade-offs and not let issues linger until they become unresolvable.
What is the most important or insightful question a prospective customer has ever asked about Paramit’s capabilities, methodologies or culture? How did you answer it?
When customers evaluate Paramit they always ask questions about our capabilities and costing and how we manage quality – very objective questions and checklists are common. But few customers take a dive deep into our organization and culture, ask about our long term plans, or seek to understand how our needs align with their needs. Relationship based “what if” questions are the most insightful and tell our team the customer is looking for an engagement that will stand the test of time.
What can you tell us about yourself that we wouldn’t be able to learn from reading your professional bio?
I love to golf and trout fish in Sierra streams.